Strategic Account Manager

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Founded in 1975, Casella Waste Systems, Inc. is a publicly traded company (CWST) and one of the nation's leading providers of waste and recycling services. Casella currently employs more than 2,500 employees throughout Vermont, Maine, New Hampshire, Massachusetts, New York, and Pennsylvania and serves customers in more than 40 states. We are especially proud of our support and dedication to the success of our local communities throughout the northeast region and beyond.

Part of the Critical Infrastructure Industry, Casella protects the health and safety of our society and prevents any debilitating impact on the communities we serve. We are constantly developing and investing in innovative solutions to build a better tomorrow for future generations.

In every way, our most important resource is our people. Our deep understanding of resource renewal also guides us in cultivating a culture of lifelong learning and career growth and flows naturally from our deepest core values and our unwavering dedication to safety and wellness.

We believe the work we do is vitally important and meaningful and that our employees are the stewards of our region’s breathtaking natural beauty. We seek to hire the most talented and dedicated people to grow our business and serve our customers.

Position Summary:

The Strategic Account Manager fosters and maintains relationships with new and existing business accounts by delivering account servicing excellence, providing innovative customer solutions to unique business needs, and identifying service enhancements for customers that increase customer loyalty, retains long-term business, and provides opportunities for increased sales growth.

Key Accountabilities:

  • Maintains positive client relationships with key decision makers by managing each assigned contract renewal process to ensure maximized service for the customer and profitability for Casella Waste Systems, Inc.
  • Effectively communicates and exchanges account information between all Casella operating entities to provide all necessary colleagues are part of the decision making process and ensures value-added, customer service excellence.
  • Develops partnerships with Business Development Managers to ensure customer account service requirements are captured in contract negotiations and delivered by service providers.
  • Provides primary point of contact for industrial customer inquiries and requests, guiding them through to resolution ensuring customer satisfaction goals are achieved.
  • Manages contracts and pricing for account services and resolving issues as they arise to maintain customer loyalty, account retention, and sales growth goals.
  • Develops and executes a strategic plan and implements innovative new solutions to maximize the customers value and profitability to Casella, provides opportunities to implement continuous improvements to customer programs and identifies cross selling opportunities for other Casella lines of business.
  • Fosters collaborative relationships company-wide to identify innovative solutions to customer business needs and ensure the delivery of comprehensive services to customers.
  • Communicates monthly profit and loss (P&L) impacts by customer managed budgeting and forecasting.
  • Participates in training and other learning opportunities to expand knowledge of the company and its products and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Attributes:

Outgoing, customer-focused individual who has the ability to see the larger picture while focusing on detailed information and is adept at building and maintaining relationships, developing trust, and achieving business and sales results.

Position Qualifications:                                                                                    

Skills & Knowledge

  • Strong interpersonal and strategic selling and negotiation skills
  • Excellent verbal, written, analytical and formal presentation skills
  • Demonstrated sales results and track record of success
  • Qualify, develop and manage business opportunities
  • Proficient use of Office 365 and other related platform

Experience

Required

  • Minimum 5-7 years “Business to Business” sales
  • History of succeeding in collaborative environments

Preferred

  • Experience or interest in environmental and/or sustainability field

Education

Required

  • Bachelors Degree or equivalent work experience

Preferred

  • Relevant sales certifications

Other Requirements

  • Legally eligible to work in the US
  • Valid driver’s license
  • Travel – 60%
  • Periodic overnight travel

 

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.  The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Casella Waste Systems, Inc. is an equal opportunity employer. We are committed to creating an environment of inclusion and mutual respect where opportunities are available to all applicants and team members without regard to race, religion, color, national origin, gender, gender identity or expression, sexual orientation, genetic information, military and veteran status, status as individual with a disability, or any other characteristic protected by federal or state laws. We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.

Your resume will NEVER be posted or sent to anyone without your permission! Your email address will not be shared with any third parties. Occasionally, we may send you emails regarding new positions in your area.
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